Wealthier individuals more prone to theft at self-checkouts, survey reveals

  • A survey indicates that individuals with an income over $100,000 are more likely to steal at self-checkout kiosks.
  • The study found that about 6.7% of orders had unscanned items, significantly higher than the typical 0.3% shrink rate at fully-staffed checkouts.
  • Terrence Schulman, an expert in compulsive shopping, suggests that wealthier individuals may view self-service as a hassle or have a different attitude towards money, leading to theft.


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